Shipping policy

We currently ship within the United States only.

Order processing

Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Orders placed on weekends or holidays begin processing the next business day.

Delivery estimates

After processing, standard US delivery typically takes 3–7 business days. These are carrier estimates and are not guaranteed delivery dates.

Shipping costs

Shipping is calculated at checkout. Enjoy free standard shipping on all US orders over $75.

Holiday and peak-season delays

During holidays, promotions, severe weather, or other high-volume periods, carriers may experience delays that are outside our control. Please allow additional time for processing and delivery during these periods.

Tracking your order

Once your order ships, we'll email you a tracking number. Please allow 24–48 hours for tracking information to update.

Delays, lost, or stolen packages

Once a package leaves our warehouse, delivery is in the hands of the carrier, and we cannot be held liable for carrier delays. If your tracking shows delivered but you haven't received your package, or a package appears lost in transit, please contact us at hello@elixva.com within 7 days and we'll help you open a claim with the carrier.

Incorrect addresses

Please ensure your shipping address is correct and complete at checkout. We are not responsible for orders shipped to an address entered incorrectly. Packages returned to us as undeliverable can be reshipped at the buyer's cost, or refunded less original shipping.